Every company has the playbooks
Under load, work stops flowing through the system and starts flowing through individuals. What compounds is what holds.
Every company has the playbooks.
The workflows. The process documentation.
People have been trained. Systems have been built.
But when load spikes, the work stops flowing through the system
and starts flowing through individuals.
Effort fills the gaps the architecture can't hold.
So the same loop keeps running.
More process won't fix a structural gap.
What compounds is what holds under load.
Everything else resets.