Organisations build the path they think people should take
Where people take a different route, something in the structure isn't holding.
Organisations build the path they think people should take.
Sometimes people take a different one.
Across the grass. Around the process. Through the gap.
Not because they're wrong. Because something isn't holding.
The informal route can be a problem.
It's also data.
It shows where the flow is, where the friction sits - and where the designed system stops working.
Most organisations try to force people back onto the path.
More rules. More reminders. More oversight.
And the grass keeps wearing through.
Because behaviour isn't the issue. Something in the structure isn't carrying.
The question isn't whether people should follow the process.
It's whether the process was designed for the load it's actually carrying.